Shipping Policy
Thank you for shopping with Japansh Smart. We are committed to processing and delivering your orders as efficiently as possible.
This Shipping Policy explains how we process, ship, and deliver orders placed through japanshmart.com.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. federal holidays. Processing times may occasionally be longer during holidays, promotional periods, or periods of unusually high order volume.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
2. Shipping Times
Estimated delivery times depend on your shipping destination, shipping method, carrier, and other factors outside our control.
Typical delivery may take approximately 5–15 business days after an order has been processed.
Please note that these are estimates only and are not guaranteed delivery dates. Delays may occur because of weather, carrier disruptions, customs processing, incorrect address information, or other circumstances beyond our reasonable control.
3. Shipping Destinations
We currently ship to locations where shipping services are available through our carriers and fulfillment partners.
Shipping availability, delivery times, and shipping charges may vary depending on the destination.
If a particular destination cannot be serviced, we will notify the customer as soon as reasonably possible.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.
Shipping costs may vary depending on the destination, order size, product, shipping method, and other factors.
Any applicable shipping promotions or free-shipping offers will be subject to the terms displayed at the time of purchase.
5. Tracking Your Order
When tracking information is available, it will be provided by email after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number has been issued.
If your tracking information has not updated for an extended period, please contact us at japansh.us@gmail.com and we will do our best to assist you.
6. Delivery Delays
While we work with shipping and fulfillment partners to deliver orders promptly, we cannot guarantee delivery dates.
Delivery may be delayed due to circumstances including:
- Severe weather
- Carrier delays or service interruptions
- Holidays and peak shopping periods
- Customs clearance
- Incorrect or incomplete shipping information
- Unexpected logistical or transportation issues
- Events beyond our reasonable control
We appreciate your patience in the event of an unexpected shipping delay.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible at japansh.us@gmail.com.
We will make reasonable efforts to assist with address corrections before an order is shipped. However, once an order has been shipped, we may be unable to change the delivery address.
Japansh LLC is not responsible for orders delivered to an incorrect address provided by the customer.
8. Lost, Stolen, or Damaged Packages
If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier.
If you believe your package has been lost, stolen, or damaged during delivery, please contact us at japansh.us@gmail.com with your order number and relevant details.
We will work with you and, where appropriate, the shipping carrier or fulfillment provider to determine the next steps.
9. International Orders and Customs
For international orders, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.
Customs policies vary by country, and Japansh LLC does not control these charges.
Customs clearance may also cause additional delivery delays.
10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at japansh.us@gmail.com.
We cannot guarantee that a cancellation request can be completed once an order has entered processing or has been shipped.
If the order has already shipped, you may need to follow our applicable return or refund procedures.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Japansh LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: japansh.us@gmail.com
Website: japanshmart.com
We appreciate your business and thank you for choosing Japansh Smart.