Return and Refunds
At Japansh Smart, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may be able to return it in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Complete with all accessories, parts, manuals, and other items included with the original purchase
- Accompanied by your order information or proof of purchase
Certain products may be subject to different return conditions or may not be eligible for return, as described below.
2. How to Request a Return
Before sending an item back, please contact us at japansh.us@gmail.com.
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or other information about the product, if requested
Do not send a product back to the return address on the original shipping package unless our customer service team has provided return instructions.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs or videos of the item and packaging when applicable. This helps us investigate the issue and determine the appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
4. Non-Returnable Items
Some products may not be eligible for return for health, safety, hygiene, personalization, or other reasons.
Examples may include:
- Personalized or customized products
- Items that cannot be returned for hygiene or health reasons once opened or used
- Products that have been used, damaged, altered, or modified by the customer
- Gift cards, where applicable
- Clearance or final-sale items, where specifically identified as non-returnable
If you are unsure whether your item is eligible for return, please contact us before sending it back.
5. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or we otherwise agree to cover the return shipping cost, the customer is generally responsible for return shipping expenses.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
The amount refunded may depend on the condition of the returned product and the circumstances of the return.
7. Partial Refunds
In certain circumstances, only a partial refund may be issued. This may apply when an item is returned with missing parts, accessories, packaging, or signs of use or damage that were not present when originally delivered.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, first check your bank or payment account.
You may also contact your payment provider, as processing times can vary.
If you still have not received your refund after allowing reasonable processing time, contact us at japansh.us@gmail.com.
9. Exchanges
If you need to exchange an item, please contact us at japansh.us@gmail.com.
Exchanges may depend on product availability. In some cases, we may process a return and refund and require you to place a new order for the desired product.
10. Order Cancellations
If you want to cancel an order, contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
If an order has already shipped, the return process described in this policy may apply.
11. Return Fraud and Abuse
We reserve the right to refuse returns or refunds where there is evidence of fraud, abuse, repeated misuse of our return policy, or violation of the conditions described in this policy.
This does not limit any rights you may have under applicable consumer protection laws.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.
Where required by applicable law, your statutory consumer rights will apply.
13. Contact Us
If you have questions about a return or refund, please contact us:
Japansh LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: japansh.us@gmail.com
Website: japanshmart.com
We appreciate your business and are happy to assist with any questions regarding your order.